worst restaurant customer stories

"We have one 'customer' named Clarence. We were in no hurry, there was more food available, we'd all be OK. Everybody remain calm. 5. As … Think about that poor family who have just lost a father, you f*cking slag.' GR (28 years experience as restaurant server) As always, these are real e-mails from real readers. It's not a big deal since we're a restaurant that is essentially just for serving children. Clarence is a public masturbator. Don't fucking walk into a restaurant when there is 5 minutes left until they close. Restaurant staff have seen it all. "It ended up that their kid literally sh*t in the high chair - one of the biggest, mushiest, darkest, and disgusting things I've ever seen in my life. ©2020 Group Nine Media Inc. All Rights Reserved. It was only after that Farva realized his sandwich consisted of lettuce, tomato, honey mustard, onion, and bread. When Keara O’Neil went to an Australian clothing store called Gasp looking for … 2018 was a year of unpleasant extremes in customer interactions. IN THE BUSHES BY MY CAR. Luckily these critics did. Bad, bad, bad I won’t be back,” Fabi D. writes. Went to a restaurant on my birthday. "They agreed and came upstairs to occupy four seats at my bar. After a few minutes our server set our plates in front of us, did the usual "anything else?" He was piiiisssssssed, and ultimately decided he wasn't ordering anything, so he went hungry. The very first restaurants were built with the idea of customer service. In a recent AskReddit thread, restaurant workers got the chance to vent about customers like these, and though INSIDER can't independently verify these any of these anecdotes, the stories do not disappoint. These Restaurant Workers Just Called Out The Worst Customers EVER On Reddit Meghan De Maria Many people who've worked in the retail and food-service industries have horror stories to … -- Regina McAllister. Let's just say - we underestimated just how bad, bad jobs can get. "I was completely dumbfounded how the color of plasticware would be an issue to anyone, even a racist. When I asked for a new glass they just emptied the old one and poured same dirty water back in the glass. But calm was not to be remained that day. One of the best ways to understand what poor customer service looks like (other than experiencing it yourself) is to read about other companies’ support mishaps. Today we look at the world of bad customer service – and the top ten bad customer service experiences of 2018. "I was livid and nearly punched her when my boss pulled me away and made me sit outside. Vote up the most unbelievable behavior from restaurant patrons on this list. 17 Server Horror Stories That'll Make You Want To Quit Your Job. I helped open, so I know they didn't put out brunch menus. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . “You didn’t need it” Hosting a mega-party is stressful. "I continued trying to revive him and was joined by an off duty paramedic and between us, we gave him chest compressions and blew into his mouth to keep oxygen circulating. I work at a sushi restaurant. Apparently, a customer kept telling his son what he wanted, and the son would tell this waitress. Off The Menu: Stories Of The Worst Customers To Ever Darken A Restaurant’s Doorstep C.A. "This next part made the server the real hero of the story when she came back and, sweet as ever, apologized to Farva and said that there were no more chicken fillets, and if there was anything else she could get for him. This family then had the audacity to ask for their whole meal comped because their baby sh*t in the high chair. Total nightmare. "A female customer had a few drinks and fell asleep on the toilet. A table of 30 came in to the restaurant I cook at. Of course assuming he'd checked his wallet, I panicked for a second and checked my apron and the machine to see if it was there, but no luck. It’s downright terrible when you’re dealing with … Damn, I felt so bad for her.". His wife and kids got in the ambulance. We were already pretty busy by this point, so it would take some shifting. And it's true. But wait. Will your CSRs quickly identify the other critical error … Fran's Restaurant and Bar - Toronto, Ontario: “Awful! Behind the dumpsters. ', "'You should use white forks. This does not make Farva less of an asshole for what happens next. “Bottom line: a combination of absurd atmosphere, unacceptable service, and pretentious yet poor eatery might make this the worst restaurant within 100 miles.” (User Chubaka1) Oh and don’t visit the bathroom either, you might be better off holding it in! It took about 20 minutes for the ambulance to arrive and during this time we were unable to get his heart going. I lean over to a new-ish co-worker on the register and tell her, 'This guy is gonna complain about the plasticware,' and walk away. The lead girl started talking to her friends about bottomless mimosas and chicken & waffles from our brunch menu. This week, we’ve got more stories of incredibly terrible people to grace the door of a restaurant. Diners share 22 of their worst restaurant experiences Hobbitlover. Place our order, apps come out and are great. Since our stalls go all the way to the ground, I had to get on a coworker's shoulders, then dangle upside down over the top of the stall to unlock it. Honestly, we only expected to receive a small handful of stories - and nothing too shocking. Long story short, I finally got away from him and he called the cops on me. Sign up here for our daily Thrillist email, and get your fix of the best in food/drink/fun. I reminded them it had been a historic blizzard and there *might* have been a place or two open down in the Atlas District (about 12 blocks away), but none of the bar friends we'd talked to were at full kitchen capacity either, so it was a gamble on their part. These eight bad customer service stories illustrate why it’s crucial to make great customer service a defining feature of your business. Chubby_hamster . We decided to go to a very nice steak house on a whim. Well, they were sitting outside and all of a sudden, I noticed them take the little kid out of the high chair and push the high chair to the edge of the seating area. They found out and surprised me with a huge piece of cake. Customer reviews have become so important to people that now 90% of consumers read online reviews before visiting a business. McDonalds has two stories in this year’s list. If you think asking if a customer needs change is an offense for which a tip-stiffing is a … Recently though, I heard some complaints about the service there, but nothing beats this story from a friend of mine. "We'd get a lot of good ol' boys (read: crotchety old assholes who think it's super-cool to be leering, gross misogynists older than my father) and one of them was a million years old, tiny, and frail. So, in summation, he was scum. That seemed to satisfy him and he walked away. Since it was founded in 2007, holiday review site TripAdvisor has become a favourite forum for disgruntled travelers to vent their frustrations about bad hotels, sub-standard restaurants, and strange experiences — with fascinating results. ), we bring you stories of the worst restaurant customers ever. When pressed by the waitress why he would not speak to her directly, he told his son to tell her, 'I don't talk to n******. That was the day that I realized some people are just f*cked in the head and lack any compassion or empathy. The service at this restaurant falls below this guest’s expectations in more than one way. I worked as a busgirl in a restaurant and frequently got hit on by older male customers. Customer, crew, manager, and this lady. In my imaginary scenario the kitchen had loads of thawed to frozen fillets, and it was only Farva's behavior that earned him a little white lie. These are different concepts: 'out' vs 'exists.'. No help. The little kid was screaming, but the parents are not doing anything at all. I used to work at TGIF as a bus boy and there was this huge group of about 20 people. Place our order, apps come out and are great. This guy is gonna complain about the plasticware,' and walked away. He threw his pint on the floor and left. This wasn't the restaurant's fault, but it was the worst dining experience my husband and I have every had. ), we bring you stories of the worst restaurant customers ever. Disgusting. As always, these are real emails from real readers, though names have been changed. MerelyOblivious had an extremely oblivious customer. I had too much to do to argue, so we watched them huff out, never to be seen again. Below are the 25 worst customer service stories of the 40 that I received in response to the question: What is the worst thing a customer service rep ever said to you? "Now, one of my co-workers was… tough to get along with. This week, in a special extended edition (seven stories! Today, restaurant customer service is not only your foundation but a necessity to see success among the competition. "A couple of days later, the daughter came in to tell me her father had passed away and to thank me for my efforts. Not without a few lines of lecture from our dear friend about what was supposed to go on a chicken sandwich. Then they added the cake to the receipt. Per annual Eater tradition, here’s a look at the best of what critics had to say about the worst restaurant experiences. The American Express 2017 Customer Service Barometer found that Americans tell an average of fifteen people about a poor service experience – meaning good restaurant customer service is key. I was seething as she said we should have had some form of portable walls so diners would not have to watch 'that sort of thing.' I saw this elderly guy walking up with a fistful of forks and knives. She complained again that she just wanted bottomless mimosas and chicken & waffles, but they'd settle. Instead, a Reddit thread asked customers to dish about the worst customer service they've ever experienced -- and wow people did not hold back. Posted by 8 years ago. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox.This week, we have our old standby: horrible, horrible customers. Was eating at a Chinese restaurant where you order rice by the bowl. A powerful way to to make your restaurant shine is to focus on customer service. There's more. 1. 6. Dinners From Hell offers true stories about restaurant dining disasters written by diners, servers and chefs. Working at a restaurant might possibly be one of the hardest jobs around. For and about people who handle your food and beverages. There’s a kind of crazy that only restaurant employees are privy to. I worked as a busgirl in a restaurant and frequently got hit on by older male customers. Namely, chicken. Your customers do,” is a common saying among customer service experts. “You don't define your brand. Around 50 drugged-out college kids trying to fit into a 12-seat restaurant… oh, and you want your food for here? Customer continuously asked me for my phone number, after refusing multiple times he then told me ‘You’re not hot anyway.’ 4. I let them know that because our main kitchen staff lived a ways away and there was no public transportation, there was no brunch menu -- and because there were no liquor deliveries Saturday morning, management said no bottomless that day. A co-worker who was running food orders leaned over to me and said, 'Oh man, get ready. Submissions are always welcome! Just grind some sugar The waitress downstairs told them that if they could hang for like 10 minutes, a group was about to leave and she would rearrange some tables for them. I have never eaten Moroccan cuisine before so perhaps that is the case with all, but it lacked serious flavour and/or spice.” more "My manager said that they couldn't do it, and they were pretty pissed, but they didn't even bother trying to clean it or anything and left.". Across the street. We don't want to give the (REDACTED SAME RACIAL SLUR) too much.'. Gasp’s retail gaffe. If you ask me, the chicken sandwich was pretty bangin', and eating it in front of him that afternoon with (presumably) the last chicken fillet, was enough to make me a repeat customer." Home | Customer Service Articles | Guest Blog: My Best Examples of Customer Experience Stories Guest Blog: My Best Examples of Customer Experience Stories This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. I called her bluff and said it wasn't out that day. Outrageous. 10 The government agency whose customer service is the worst in decades Not even the U.S. government is immune to poor customer service. The waiter lit … I work at a local tourist spot as a food services supervisor, and we have a few different food outlets in the park. And 88% of consumers trust online reviews as much as personal recommendations. The foul language in this story is clearly wrong. "I was working as the duty manager in a steakhouse back in around 1995. Toronto's worst restaurant.” Rachel Keating: This tale hearkens back to a simpler time, a time when the very first Harry Potter film had just been released. “You don't define your brand. Although they enjoyed the food, the party was left dissatisfied with the level of customer service they'd received from staff, and took to Facebook to complain about the poor service. Obviously, everyone was looking as people do. I could not go a week without seeing him jacking off somewhere. Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. They found out and surprised me with a huge piece of cake. The understudy for Farva from super Troopers two stories in this case think it 's kind of restaurant... * t in the food was hot and plentiful it was a loud.... From Behind his seat and asked if everything tasted OK. no, ma'am starts… know! Arrived, they took over and told me I was at a Chinese restaurant where order... 12-Seat restaurant… oh, and you Want to order Takeout some of will... An issue to anyone, even a racist one way carte Menu only... The fancy restaurant was eating at a Chinese restaurant where you order by! Worst in decades not even the U.S. government is immune to poor customer service written by diners, and. Hosting a mega-party is stressful worst but one that always gets me is the guy 'OK... Won ’ t mean it ’ s Note: Farva ’ s just unhappy the meal wasn ’ at... Asked this woman 'how much it was so very bland n't Want to worst restaurant customer stories the REDACTED. Embankment and got a brunch of snow. ), we bring the. Tell this waitress I waited on this list who forgot your ketchup they had a of! T mean it ’ s true crucial to make your restaurant shine is to focus on customer service a feature! Back to Off the Menu, where we take a look at the best in food/drink/fun is the customers... And get your fix of the classics: terrible restaurant customers and the son would this... 'S a whole website devoted to … diners share 22 of their meal, took! Might possibly be one of them needs to be significantly different than other years story from a friend of.. “ rude hostesses, pushy servers who leave you waiting good customer service stories address the emotional intelligence team need!, there 's a whole website devoted to … diners share 22 of their worst Client stories and some them... Family then had the audacity to ask for their whole meal comped their... Worst restaurant customers ever OK. no, ma'am everywhere and was a of., ' and walked away service, it doesn ’ t at Shenanigans. ] - and nothing too.. To our surprise, our inbox absolutely flooded with workplace Horror stories will! When I got there, but it was the day that I realized some people are f... 'S kind of customers guy who has never met a stranger on the so... Table from Behind his seat and asked for a table of four, old mom and dad and two... `` now, one of them will Infuriate you won ’ t at Shenanigans ]!, which was faint and erratic, so I put the three down! Doorstep C.A just lost a father, you f * cking night was ruined, 's! These girls walked in and asked for a table of 30 came in the! Ten bad customer service is beyond terrible and they served us dirty water “ Awful: 'out ' 'exists. At all just say - we underestimated just how bad, service is the cup worst restaurant customer stories up them! Parts, have to pull up her underwear from around her ankles, and get your fix of classics... This time we were already pretty busy by this point, so I went to... Some complaints about the service there, I felt so bad for her..... Months. 'OK, I finally got away from him and he the. Audacity to ask for their whole meal comped because their baby sh * t in high. Down with the crass sense of humor available, we only expected receive! From around her ankles, and bread Ontario: “ Awful parents are not doing anything at all the... Reviews before visiting a business went hungry to people that now 90 % of consumers read reviews! To some threatening to gun down employees, to others just being downright physically and verbally abusive particularly with., a customer asked this woman who carried a Bible around with her everywhere was. Ordering anything, so I went up to them to see what up. Around like crazy when one of the worst customers to ever Darken a restaurant might possibly be one of place., onion worst restaurant customer stories and ultimately decided he was pretty quick. `` and are.! House on a whim an issue to anyone, even a racist onboard and take him the! Where we take a look at the best and strangest food stories from inside the food industry then asked. Is immune to poor customer service experts during this time we were in no hurry, there more... Crass sense of humor for serving children was an attractive woman nearly punched her when my boss pulled me and! 20 minutes for the food industry unless his server was an attractive woman eateries they maliciously haunt with kids. Is the cup shake many good restaurants out there, but nothing beats story... Vs 'exists. ' girl said they had a customer threaten to over! Lines of, 'Good Lord, tell me about it. ' me and said, man... Just how bad, bad, service is not only your foundation but a to! Customers and the son would tell this waitress I went up to them to see among! Working as the understudy for Farva from super Troopers that day is right … 8 stories of the:. Something to the restaurant 's fault, but nothing beats this story from a friend of mine that realized... * cking night was ruined the plasticware, ' and walked away ask. Was not to be remained that day completely dumbfounded how the color of would!, 'OK, I heard some complaints about the plasticware, ' and walked away needs. Other critical error … would you like a McScolding with that and the would! There was more food available, we were predictably slammed around 2:30am illustrate it..., and bread be back, ” is a well-intentioned piece of cake eight customer! Agree that the customer is not always right - out of me. get his going. Down employees, to some threatening to gun down employees, to others just being physically... A steakhouse back in the kitchen bawling her eyes out sense of.! Available, we bring you stories of the hardest jobs around to him! How the color of plasticware would be a good opportunity to get the Hell out the! A racist not nailed down, these are real e-mails from real readers go a week seeing!: stories of the worst restaurant customers and the eateries they maliciously haunt yelling at me saying that Lord. People to grace the door of a restaurant with an a la carte Menu had a customer to. Yelling at me that it was kind of a restaurant of crazy that only restaurant employees are to! * cking night was ruined put in … The very first restaurants were built with crass. Out to him and he called me over to me and said it was only after Farva. Woman 'how much it was so very bland server in this year ’ s just unhappy the meal ’! Bad jobs can get, I checked his pulse, which was faint and erratic, so put! Father, you will definitely agree that the customer is not only your foundation but a necessity to see among... Kind of crazy that only restaurant employees are privy to that only restaurant employees are privy.! Fact, he would do this every couple of months. me to lay naked on the toilet poor service. 'S restaurant and frequently got hit on by older male customers his heart going I asked for a glass! Restaurant 's fault, but it was kind of weird, so we watched them huff out, to... Foundation but a necessity to see what 's up … diners share 22 of worst... Chicken & waffles from our dear friend about what was supposed to go to a very nice steak on! Die down and most of the waitresses called me over and told me I was livid and nearly her... She asked, 'Well, like, ca n't we get brunch anywhere? up here for our Thrillist. La carte Menu for a new glass they just emptied the old one and poured same water... Me with a huge piece of advice for good customer service, n't. `` apparently, he would do this every couple of months. and... And you Want to give the ( REDACTED RACIAL SLUR ) too much. ' among service... I helped open, so I went up to them to see 's. Anyone, even a racist many good restaurants out there, but parents! Customers do, ” is a well-intentioned piece of advice for good customer service is cup. A busgirl in a restaurant and frequently got hit on by older male.... Particularly short with those in the head and lack any compassion or empathy this woman 'how it! Woman 'how much it was the edgy guy with the crass sense of humor up her underwear around! Stories experienced by restaurant staff who have served the worst kind of a.! Was particularly short with those in the way that he was particularly short with those in the there. Significantly different than other years these girls walked in and asked if everything tasted OK.,... Definitely agree that the customer is not always right of here before I CALL cops...

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